Last Updated: 7/3/20 – Changes marked in red
At the Spirit, we are taking the Covid-19 Pandemic very seriously. We are so excited to be able to share beautiful Lake Champlain with you again, and hope it will bring you high ‘’spirits’’ during this unfortunate time in our history. We want to ensure that you feel safe aboard, and know the precautions we are taking in order to do our part to keep the ship clean and our dear passengers safe.
In keeping with Governor Scott’s Phased Restart Work Safe Guidance, we have implemented many safety measures for onboard procedures, as well as ensured that our staff is fully up-to-date and aware of new disinfecting and sanitizing procedures. While we cannot wait for life to return to normal, we realize that this has to be the new normal for now. We will be updating this page as we receive more guidelines from Governor Scott. We look forward to playing smart and playing safe with you!
Finally, we are relying on our passengers to cooperate and follow the guidelines set forth from the time you receive your boarding passes until the time you disembark the ship. While we know it is not the typical scenario you may be used to onboard, we are doing our very best to make it safe for you to enjoy Lake Champlain on the Spirit again! If you have more questions, please contact our staff at email@example.com.
HOW TO CRUISE WITH US:
You may pay in advance using our online reservation system or calling our office, however, we are also accepting walk-up customers. We are accepting cash when necessary, but prefer credit card transactions. Please be mindful that we will be very strict in adhering to the amount of passengers on board, so if you would like to hold your space, a reservation is always recommended! Walk-up customers will be asked to share their name and phone number so we are able to keep an accurate record of passengers for contract tracing efforts by the state.
If you have a Jump On It, a yellow Scenic Narrated Cruise pass, or a gift certificate, please call us. Normally we do not allow for reservations with the Jump On Its or the Scenic Narrated Cruise passes, however, we want to allow our guests to have the option of contactless payment. You must still turn in your Jump on It Certificate or Scenic Narrated Cruise passes in order to receive your boarding pass. These types of reservations MAY NOT BE MADE ONLINE AND MUST BE MADE BY PHONE. Our number is (802)862-8300, and our office is currently open daily from 8:00 – 5:00. As always, you may simply walk up and purchase your tickets at the booth if you prefer. We cannot honor your payment without redemption of your Jump On It certificate or the Scenic Narrated Cruise Passes.
Our cancellation policies for reservations will remain the same. You may cancel any Scenic Narrated, Lunch, or Brunch cruise by 9AM on the same day. We will charge your credit card at 9AM, and at that time, you will no longer have the option of reimbursement.
Boarding will begin approximately 15 minutes prior, and seating will be based on a first-come-first serve basis, which will be done at the ticket booth. The areas of the ship will be coded by color. Each area will be boarded at once while adhering to social distancing guidelines. Disembarkation will be similar. Our staff will be on board acting as ushers to facilitate safe distances between guests.
We ask that you read our Covid-19 Plan prior to cruising so that we are all “in the same boat!”
KEEPING OUR PASSENGERS SAFE
At this time, if you have underlying medical conditions, or if you are considered high-risk, we suggest you not visit us quite yet, in keeping with the Governor’s latest set of recommendations. Please do not come to the Spirit of Ethan Allen if you aren’t feeling well or if you are showing any symptoms of Covid-19. If you are currently sharing a household with someone with Covid-19, please refrain from cruising with us. We will be taking passengers’ temperatures upon boarding with a hand-held, contactless device. Your temperature may not exceed 100.4°. We ask that you practice social distancing on board (minimum of 6ft apart) from arrival until departure. This should be per household. We have installed signage at our entry port stating that no one with a fever, respiratory illness, or symptoms of Covid will be allowed on premise.
We have changed our overall capacity to 150 guests. This is 30% of the ship’s fire capacity (500), and while we are allowed to open up to 50% capacity, we are currently more comfortable with service for 150 while accommodating social distancing guidelines and keeping both our passengers and staff safe.
We are spreading all passengers out across several spaces on the ship that you can see below. We are adhering to the standards set forth by the VT ACCD, which mandate that tables must be 10 feet apart, and guests must be seated six feet apart.
The Bow – Normal capacity: 40
Fully Outdoor/No Shade
The Sun Deck (Stern) – Normal capacity: 30
Fully Outdoor/No Shade
The Sky Deck – Normal capacity: 100
Open air/Covered/Shade Available
The Horizon Deck – Normal capacity: 120
Indoor/Significant Airflow/Panoramic Windows/Full Shade
The Admiral Deck – Normal capacity: 200
Indoor/Significant Airflow/Panoramic Windows/Full Shade
Each space will be boarded separately, based on location, ticket color and acknowledging social distancing. Disembarkation will be similar to boarding, in a slightly different order. We request that customers utilize their selected table/seating for the full duration of the cruise, so our staff is not sanitizing unused tables and chairs between cruises. Please refer to our SANITIZATION/SAFETY EFFORTS for more information on what we are doing here. We will be requiring all passengers to wear a mask while on board. This is for the safety of both our passengers AND our staff. If you do not have a mask, we will have extras at our ticket booth, which can be purchased and kept for $2.00 apiece. We do not expect you to keep your mask on while enjoying food or drink, but you must have it on when not seated at your table to keep our other patrons and staff safe.
At this time, all of the employees working for the Spirit of Ethan Allen have taken the VOSHA training required by the state.
KEEPING OUR CREW SAFE
It is of utmost importance to us to keep our crew safe, as well as our passengers. We believe the two go hand in hand! The following procedures have been implemented for our on-board staff.
- Employees will not be allowed to report to or remain at work if they are sick or symptomatic (fever, cough, shortness of breath or difficulty breathing, chills, repeated shaking with chills, fatigue, muscle or body aches, headache, congestion or runny nose, sore throat, new loss of taste or smell, nausea or vomiting, diarrhea.)
- All employees will have their temperature taken prior to each shift before being cleared to work. We are having all of our staff sign off on their health, in compliance with Government rules.
- The Ticket Booth will have a plexiglass shield installed for protection
- We strongly prefer credit cards, however, can take cash on an as-needed basis.
- All staff must wear masks and gloves at all times, provided by the Spirit.
- The bathroom on the main level of the ship will be reserved for our staff for frequent hand washing.
NEW SANITIZATION/SAFETY EFFORTS
While our guests have always been used to our sparkly clean bathrooms and ship, we have added many new sanitization efforts to ensure that our boat and work areas are ready for guests to enjoy. We do not want our guests or employees to feel unsafe at any time, so we have taken the following precautions:
- The ticket booth counter and sneeze guard will be sanitized regularly after each departure.
- You may pay in advance of the cruise or you may use a credit card or cash upon arrival. We are trying to limit cash transactions to avoid the spread of germs, however, will accept cash on an as-needed basis.
- Each guest will receive two sanitization packets per ticket. The packets contain a wipe with 75% alcohol content.
- Tickets will now be disposable and color-coded for safe boarding.
- Our Captain, engineers and staff will function as ushers to safely guide passengers through the ship while observing social distancing guidelines during both boarding and disembarkation. They will ensure that all guests keep a safe distance and that no crowds form upon entering or leaving the ship.
- For dining cruises, we are disinfecting all front-of-house services including door handles, screens on our POS systems, phones, pens, keyboards, as well as tables, chairs, and all other areas of high hand contact frequency.
- Our bathrooms will be sanitized after each cruise, and every 20 minutes during each cruise.
- At this time, we have added new touchless soap dispensers that are filled with microbial soap. We have also installed brand new touchless paper towel dispensers.
- We have added 15 touchless sanitization stations around the ship for passenger and crew use. Please feel free to use as often as you feel necessary.
- We have added four UV-AIRE UV-16 systems — this is something that will be installed directly into our HVAC systems. This system emits a strong UVC band light through the system, which sterilizes and reduces airborne microorganisms. It neutralized the organism’s DNA so that it can no longer replicate. As new indoor air comes through the system, it is circulating through the UV light, which effectively treats it. Field Controls studies showed that test bacteria was reduced by 90% in 30 minutes!
SAFE DINING INFORMATION
For the quickest and easiest way to join us for a beautiful cruise and a meal, reserve in advance here: http://bit.ly/Select_Your_Date. We are required to have reservations and call-ahead seating. At this time, you are still able to walk up to our ticket booth and make a reservation for the current departure, however, due to new rules regarding contact tracing, we will need to take down your contact information before we can allow you on board.
Below are further measures we’ve taken in accordance with the new regulations on outdoor dining:
- Our tables are now spaced 10 feet apart for physical distancing.
- Only two households (and a total of 10 people) may be seated at the same table.
- Any condiments delivered to the table that are not in disposable/single-use will be carefully sanitized and cleaned between customers.
- Our bar and kitchen are closed off to the public.
- Our amazing kitchen and service staff have recently taken updated, pandemic-related SERVSAFE classes and have spent approximately 30 hours studying food safety and ServSuccess classes!
- We have switched over to disposable menus for our cafe & plated menus. Our Lunch, Brunch, and the majority of our dining cruises will follow the dining guidance as noted directly below:
- We have created a very tall plexiglass shield that will be between our passengers and our staff. Our guests will cycle through the buffet, while maintaining social distancing rules — one table at a time. Our staff will be behind the buffet wearing gloves and masks, and our guests will let us know what they would like from the selection. We will then present it to you at the end of the line! We wanted to keep our “buffet” model, because delicious, piping hot food is important to us, and the large shield allows us to keep both our staff and our guests safe. This has been cleared and confirmed with the Vermont Department of Health.